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How Do Companies in the Tech Industry Leverage Virtual Assistants?

Tech companies can engage virtual assistants for duties ranging from customer support, content creation and admin to business development activities. It all varies based on business size too; for example, software start-ups can use technical VAs to handle first-line customer support, knowledge base article creation, user onboarding, and market research, while technical teams focus on core programing or development work. This ensures customers receive professional and timely assistance. Established tech companies scaling upwards may find VAs useful for content marketing, where they oversee blog writing, social media account management, and creating educational materials to establish thought leadership. Additionally, larger firms may use VAs for specialist projects such as event planning, competitor research, and market or vertical positioning. The scalability of virtual assistance is particularly valuable in tech, where workloads can fluctuate dramatically based on product cycles, funding rounds, or market conditions.