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How To Use All The Hours In Your Virtual Assistant Plan

Barnaby

Barnaby Lashbrooke

Founder and CEO of Time etc, author of The Hard Work Myth

9 minute read

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The first few months with a virtual assistant usually move fast. You're learning how to work together, and tasks like the inbox, the calendar, or the invoice chasing start coming off your plate one by one.

Once you're comfortable, the next question becomes how to get the most from your plan every month.

Making full use of your virtual assistant hours usually comes down to a clearer picture of where your week goes, and this guide walks through the simplest ways to get it.

What's behind leftover hours in your plan

If "I'm not using my virtual assistant enough" has crossed your mind lately, the reason often lies in how new work finds its way to your assistant.

See if any of these sound familiar:

  • You're still working from your starter list. You began with a few simple tasks while you got used to working together, and the list has stayed about the same size since.
  • Doing it yourself feels quicker. In the moment, a task seems faster to do than to write down for someone else, so it stays with you.
  • Most of your tasks are one-offs. Every month starts from a blank page, and coming up with new things to hand off becomes a job in itself.
  • Your needs have changed. The work you'd like to offload now calls for different skills from the ones you started with.

What happens to unused virtual assistant hours in your account

Some months are busier than others. A launch or a busy season can fill every hour of your plan, and a quieter stretch might leave a few to spare. Time etc's rollover is built around that.

On plans of 20 hours a month and above, any hours you leave unused roll into the following month. Anything still unused at the end of that month rolls again, so the time stays yours while you line up the right work for it. The hours from a quiet month are there for a busy one, and you can hand off more at whatever pace suits you.

The ten-hour entry plan covers each month on its own, with hours that reset at the end of the month. If your workload rises and falls, moving up to twenty hours gives you that buffer, along with room to take on more as your list grows.

Your account manager also keeps an eye on how your plan is being used, and will get in touch if they spot an easy way to get more from it.

See: How Flexible Is A Virtual Assistant, Really? Scaling Hours Up And Down

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How to use your virtual assistant hours

A few small steps are all it takes to find more for your assistant to do, and each one fits around a normal week.

Start with what you already have

  • Your old to-do lists. If you're a list-maker, flick back through the last month of notebooks, sticky notes or to-do apps and tally how often each task comes up. For a quicker route, snap photos of your lists and ask an AI tool to spot patterns in your workload.
  • Your screen time report. Screen Time on iPhone and Mac, or Digital Wellbeing on Android, shows which apps take up your day. Hours spent in email, calendar or spreadsheet apps usually point to admin someone else could handle.
  • Your time-tracking software. If you use a tool like Toggl, Clockify, or Harvest, pull last month's report and look at the admin categories. The numbers are already there.
  • Your inbox. Pick out the requests you answer regularly: reports, invoices, orders, social posts, visual assets, content. Anything that follows the same pattern each time is a ready-made task for your assistant.
  • Your calendar entries. Look for anything that repeats: the weekly team meeting, the month-end deadline, the quarterly review, the time you block out for the same task every Friday. Each one comes with admin around it, like prep, agendas, reminders, and follow-ups, and that's all work your assistant can take on.

Or hand off the digging entirely. If your assistant already works in your inbox and calendar, they can pull together a list of repeat tasks for you to approve.

Either way, you'll end up with a shortlist of real task options drawn from how you actually spend your time, ready to share with your assistant.

Prioritize recurring tasks to offload

When you go through your list, put the recurring tasks at the top. A one-off job can look like the bigger win, but a task that comes around every day or every week pays you back every single time.

Say you're choosing between a one-off task that takes two hours and a daily task that takes 20 minutes. Either way, explaining the task, sharing logins, and answering early questions takes around 40 minutes.

  • The one-off task saves you one hour and 20 minutes, once. At the end of the month and the end of the year, that figure stays the same.
  • The daily task saves you 20 minutes every working day. That's around seven hours a month and more than 80 hours across a year, or roughly ten full working days, all for the same 40 minutes of setup.

That's where the real virtual assistant ROI sits. Recurring work compounds, gets faster as your assistant learns your preferences, and gives your plan a steady baseline. That single 20-minute task accounts for around seven of your virtual assistant hours every month, and it keeps running with zero extra thought from you.

Recurring covers weekly, monthly and quarterly work too: the Monday pipeline update, month-end invoicing, a quarterly check on subscriptions and renewals. A good rule of thumb is to aim for a list that's mostly recurring, with one-off projects slotted in around it.

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Ask your assistant which of their skills you could use more

If you're still asking yourself "what else can my virtual assistant do?", your assistant is the best person to answer it. They were matched to the tasks you had when you started, and their experience likely stretches a little further. Someone brought on for inbox and calendar management might also be comfortable with travel bookings, meeting notes, or CRM updates. You'll only find out by asking.

  • Which tools and software are you most at home in?
  • What kind of work do you enjoy most?
  • What have you handled in previous roles, or for other founders, that could work here?
  • What have you spotted in my inbox or calendar that you could take on?

If something on your list lines up with a skill your assistant already has, and they have the time for it, hand it off straight away.

It's also worth checking their current availability. If the next task calls for more time or a different skill set than your assistant can offer, a second assistant is the natural next step.

See: 15 Ways Real Founders Use Their Virtual Assistant To Finally Feel On Top Of Things

Bring in a second assistant for new skills or extra capacity

Every business needs a wider range of skills than one person can bring, and the further a task sits from your assistant's core work, the more sense it makes to bring in someone who specializes in it.

That's why Time etc plans are priced on hours rather than headcount: two assistants doing an hour each costs the same as one assistant doing two. Whether you need a new skill or more time than your current assistant has, a second assistant works from the same plan, at the same price.

Your existing assistant can help bring the new one up to speed, sharing what they've learned about your business and how you like things done. That keeps the onboarding off your plate, and your account manager takes care of finding the right match.

See: How To Successfully Work With Multiple Virtual Assistants

Share your plan with your team

Once your own list is in good shape, look at the people around you. A manager who's brilliant at developing their team might spend half the week in the customer service inbox. A project lead might lose hours every month chasing late payments.

Anyone in your business with recurring tasks eating into their time can be added as a team user on your Time etc account and draw on the same plan. The space you create for them comes straight back to the business.

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Frequently asked questions

How do I use all the hours in my virtual assistant plan? Start with records you already keep, like old to-do lists, your screen time report, time-tracking data or last month's calendar, and pick out the recurring tasks. Share that list with your assistant, and ask which of their skills you could use more.

What happens to unused virtual assistant hours? On Time etc plans of twenty hours a month and above, unused hours roll into the following month and keep rolling while they stay unused. The ten-hour entry plan excludes rollover. Your account manager also keeps an eye on how your plan is being used and will get in touch if they spot an easy way to get more from it.

What should I do if I'm not using my virtual assistant enough? Treat it as untapped potential: your assistant can very likely do more for you than you've asked of them so far. A quick look at where your time already goes, followed by a conversation about which of your assistant's skills you could use more, is usually enough to fill the gap.

How do I find more tasks for my virtual assistant? Ask your assistant which of their skills you could use more, and what they've spotted in your inbox and calendar. Beyond that, meeting prep, research, customer follow-up, process documentation and life admin are the areas founders most often overlook.

Which recurring tasks should I offload first? Start with regular tasks that follow the same steps every time, such as inbox triage, calendar management, and payment reminders. Then add weekly and monthly work like reporting, invoicing and subscription checks.

Can my team use my virtual assistant hours? Yes. Anyone in your business can be added as a team user on your Time etc account and draw on the same plan.

Does a second virtual assistant cost extra? Time etc plans are priced on hours rather than headcount, so a second assistant works from the same plan at the same price. Two assistants doing an hour each costs the same as one assistant doing two.

Ready to put more of your hours to work?

Getting full value from your plan every month comes down to a few simple moves: a quick look at where your time already goes, a list weighted toward recurring work, and a conversation about what else your assistant can do.

Your Time etc virtual assistant is already set up for this: the longer you work together, the more they learn how you like things done, and the more they can take off your plate. Since 2007, Time etc has helped more than 22,000 founders create space in their week, and a few things on your plan make it easier to hand off the next task:

  • An account manager on your side: they can help you spot new work to offload and match it to the right skills.
  • More skills on the same plan: add a second assistant whenever the next task calls for something different, at the same price.
  • Room for your team: add colleagues as team users so they can draw on the same plan.
  • Hours that roll over: on plans of twenty hours a month and above, unused hours carry into the next month while you line up what's next.
  • Peace of mind: every plan comes with a 100% satisfaction guarantee.

Share your list with your assistant this week, and if the next task calls for new skills, speak to our team.

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About the author

Barnaby
Barnaby Lashbrooke is the founder and CEO of Virtual Assistant service Time etc as well as the author of The Hard Work Myth, recently recommended by Sir Richard Branson. Barnaby is a Forbes Columnist on productivity and is also an accomplished entrepreneur, selling more than $35 million worth of services.

Psssst...want a free copy of my book The Hard Work Myth?

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